What to do when Ledger.com/start is stuck on an infinite loop?

Recently, a lot of people are getting aware of the benefits that a hardware wallet brings and this is the reason they have switched from a hot crypto wallet to a cold one. A ledger wallet is one of the most commonly used hardware wallets that caters to all your crypto security needs. However, being a new user of this wallet, you may get stuck at some point.

Hence, today through this post, we are going to pick one of the most commonly faced issues by ledger wallet and help you get rid of it. Well, we are going to talk about a situation when Ledger Live or ledger.com/start gets stuck on an infinite loop.

If you are also facing a similar situation, then you can refer to this guide to understand everything in detail. Well, this particular problem usually shows up when you are stuck at a point while using Ledger Live or connecting it to your device. The time when this error shows up is when you are stuck at a screen that keeps on loading and does not end. But, one should not get worried when he comes across this situation because there is always a way out of this problem.

Reasons why ledger.com/start is stuck in loading

There is a whole bunch of reasons why this could have happened. Among all of those reasons, the details on some of the known reasons have been given below:

• If you have installed Ledger Live from sources other than ledger.com/start or it was a long ago that you installed this app, then there is a possibility that you are running on an older version of Ledger Live which is causing the loading issue
• As you know we have to connect our Ledger devices to the device having Ledger Live, there could be some issues with the USB connectivity
• On the other hand, there is also a possibility that your device is not compatible with Ledger Live

Troubleshoot the issue using the given solutions

Now that you have understood the most common reason why one could face such an issue with Ledger Live or ledger.com/start, it is important that you take a few steps forward to fix this issue at the earliest. The workarounds are pretty easy to follow meaning that you can easily carry out the solutions pretty quickly:

• Update Ledger Live:This is the most common solution that you can try. All you need to do is open ledger.com/start, and select the "Update" button present there. In a few minutes, the latest version of Ledger Live would be available on your device. Post that, you can try to connect your Ledger device to Ledger Live again and see if that helps.
• Troubleshoot USB connection: Another common reason why you might be getting stuck at the loading screen endlessly is the inappropriate USB connection. So check if the USB cable you are using is properly connected to both the devices. Also, make sure that the USB slots are not problematic. You can also ensure whether or not the USB cables that you are using are the genuine cables that came with your Ledger device.

Conclusion:

If the solutions provided above did not help you at all, then I am sure that updating your Ledger device would. All you need to do is navigate to ledger.com/start and update the firmware of Ledger Live from there. This will help you start using your Ledger device afresh. Lastly, if nothing helps at all, then you can get in touch with the customer support team.